Question 1

HOW DO I KNOW MY ORDER IS CONFIRMED?

Accepted Answer

Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service on +972 (51)229 9650 or via our Contact Us form and we will be able to re-send your confirmation email to you for your reference. If you have any additional questions you can email us at info@saint-jewelry.com

Question 2

CAN I AMEND MY ORDER?

Accepted Answer

Unfortunately, we are unable to cancel or amend orders once they have been placed.

You can return your order once you have received it, please find further details in our Returns information.

Question 3

WHAT ARE SHIPPING COSTS AND TIMEFRAMES?

Accepted Answer

Please see our Shipping page for the most up to date information on delivery options for each region.

Question 4

DO YOU SHIP INTERNATIONALLY?

Accepted Answer

Yes, we do ship internationally via fully insured DHL International. However, some countries have import restrictions that prohibit us from shipping jewelry. Note that we are not responsible for any taxes or duties that may be imposed by your local country at the time of delivery. We do not collect any international duties at the time of purchase.

Question 5

HOW DO I RETURN MY ITEM?

Accepted Answer

Our returns period is currently 14 business days and starts from the date you receive your order.

We aim to process all returns within 14 business days, however in some cases this may be extended to 30 working days during busy times of the year.

Please see our shipping & return policy for more information.

Question 6

CAN I EXCHANGE MY ITEM?

Accepted Answer

Please note, we don't accept exchanges.

Please feel free to Contact Us if you have any questions.

Question 7

RECEIVING YOUR REFUND

Accepted Answer

We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.

Please note shipping costs are not refundable.

Question 8

CAN I RETURN A PERSONALISED ORDER?

Accepted Answer

Please note that any customized pieces are non-returnable and non-refundable (unless faulty). To check on the status of an order, please Contact Us quoting your order number.

Question 9

HOW TO CARE FOR YOUR JEWELRY

Accepted Answer

Always store your jewelry pieces individually, preferably in your Saint soft-lined box so that they don’t rub together, scratch or tangle. Your jewelry should be kept in a dark, cool and dry place.

You can find further advice on how to care, store and clean your jewelry on our Materials & Care page.

Question 10

1 YEAR WARRANTY

Accepted Answer

We offer one-year warranty on all our jewelry.

Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly.

To ensure your Saint pieces stay bright and shiny for as long as possible, keep them away from chemicals such as perfume, creams and chlorine, and store them in a cool dry place in an individual box to avoid your jewelry tangling or scratching each other.

The guarantee does not apply to the following: Breakage, tear, discoloration or damage to the item due to unreasonable use or failure to comply with the terms of use. Loss or theft of the item or parts thereof.

Contact us If you have any questions about warranty and what is covered.

MILANO

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